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Privacy Policy

Last updated: February 21, 2026

ClearMethod Exterior Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing/service address when you book a service or create an account.
• Payment Information: Credit card and billing details are processed securely through Stripe. We do not store your full payment card details on our servers.
• Property Information: Details about your property including roof type, number of stories, number of solar panels, and related information provided during booking.
• Photos: Before and after photos of service work captured by our technicians for quality documentation purposes.
• Usage Data: Browser type, pages visited, and general usage data to help us improve our website experience.
• Location Data: Service address information to verify coverage within our service area (Los Angeles, Orange, Riverside, and San Bernardino counties).

2. How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Communicate with you about appointments, scheduling, and service updates
• Process payments and deposits
• Send email reminders about upcoming appointments and service updates (with your consent)
• Document completed work with before/after photos
• Provide customer support via messaging
• Improve our services and website experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Technicians: Name, address, and property details necessary to perform your booked services.
• Payment Processors: Stripe processes your payment information securely.
• Legal Requirements: When required by law, court order, or governmental authority.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Payment data is encrypted and processed through PCI-compliant payment processors. However, no method of electronic transmission or storage is 100% secure.

5. Communications

With your permission, we may send email communications for booking confirmations, appointment reminders, service updates, and promotional offers. You can unsubscribe from marketing emails at any time by contacting us or using the unsubscribe link in any email.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records and service documentation (including photos) are retained for quality assurance and warranty purposes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to request deletion.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our website or by email. Continued use of our website and services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

ClearMethod Exterior Services
Email: Mikespc05@gmail.com
Phone: (909) 254-0156